We understand travel plans can change. Refund eligibility depends on the status of your eSIM.
✅ Refunds May Be Available If
The eSIM was not installed
The QR code was not used
The device is incompatible
There is a confirmed technical issue
❌ Refunds Are Usually Not Available If
The eSIM has been activated
Data has been used
The plan has expired
The issue is caused by a locked or unsupported device
💡 Important
Please contact support before deleting your eSIM or purchasing a replacement plan.